Frequently Asked Questions (FAQs)

The Goodie Box is all about making goodly snacking elementary. Our subscription box is delivered every month, full of delicious, nutritionist-approved products. Each month, we surprise you with a curated selection of 8 – 10 snacks and a beverage. Every box of goodies comes with a variety of the tastiest and most alimentary snacks entering the market adenine well as fresh new products from the brands you know and love .
Our boxes include everything from crude chocolate, kale chips, truffles, wholefood bars, coconut chips, organic popcorn, protein balls, baking products, coconut water, kombuchas, teas– and lots more !

How much does it cost?

The Goodie Box subscription boxes cost $ 35/month + $ 4.95 categoric rate shipping Australia-wide. To receive free shipping, plainly sign up for a 3 or 6 calendar month subscription plan. ship fees for 3 and 6 calendar month subscription plans are paid upfront during checkout. however, please note that a regional area fee may besides be applied.

How do I get a Goodie Box?

Signing up to receive your monthly Goodie Box is easy and only takes a few minutes. Click here to select a subscription plan and then fountainhead on over to the checkout !

Can I just try one box to start with?

Our nosh boxes are subscription only but if you ’ d like to try just one box, we recommend a monthly subscription which can be cancelled at any time ( but at least 2 business days before your subscription renewal date ) .

Can I choose what’s in the box?

We aim to source the newest and most stimulate healthy snacks available so we can offer a kind of products that change every individual month. We believe that not knowing what ’ s in the box is all region of the fun of discovering new goodies ! however, given that we work with a diverseness of partners that change each month, we make no representations and can give no guarantee that all or any of the products in the monthly box will adhere to your specific dietary needs and life style. This mean that the Goodie Box is not creditworthy or liable if you receive a product in your monthly box that you are ineffective or unwilling to consume .

Membership and Billing Questions

How do I change my payment information?

You can update your payment information through the customer portal vein, via your customer report login. In order to have access to you account login you need to have created an account at the checkout when placing your order. If you have checked out as a node or if you ca n’t log in for any reason, please contact us at information @ and we will be able to help you create an account .

How do I update my address?

You can update your postal address by sending us an electronic mail with your new address. Please email us at information @ .

Am I eligible for a refund?

unfortunately, Goodie Box does not offer full or partial refunds. For monthly, 3, or 6 month subscription plans that have already started, The Goodie Box may, at its sole and absolute discretion, decide to offer a refund under extenuating circumstances. The Goodie Box does not accept returns of monthly boxes or individual products under any circumstances .

What payments methods do you accept?

Our procure checkout accepts credit/debit card payments from Visa, MasterCard, American Express and PayPal .

What are your Billing and Cancellation policies?

All regular subscriptions automatically renew until cancelled. If you have a monthly subscription you will be billed on the 23th of each month. If you have a 3 or 6 calendar month subscription you will be billed every 3 or 6 months on the 23th of the month, in promote of the calendar month ahead. Unless a subscription is cancelled at least 2 business days before the above renewal dates, the subscription will automatically renew for a further subscription menstruation and you will be charged the subscription price .

If I cancel, will I still receive all my boxes?

If you are on a 3 or 6 month subscription, you can cancel at any prison term and will still receive all the boxes remaining on your subscription .

How do I cancel my subscription?

To cancel your subscription just follow the steps below .
– Login to your account dashboard
– Login to your bill splashboard – snap the ‘Manage Subscriptions ‘
– Click the “ Subscriptions ” option in the side menu.
– Click the ‘Cancel link future to the subscription that would like to cancel. Follow the options to complete the cancellation march .
If for some reason you can’t access your account please contact us at and someone from our team will be able to help you.

When will I be billed?

You will be billed on the day that you sign astir to The Goodie Box. Following this, you will be placed on our advanced bill bicycle. If you are on a monthly subscription you will be billed on the 23th of each month. If you are on a 3 or 6 month subscription you will be billed every 3 or 6 months on the 23th of the month paying for the subscription period ahead .

Shipping Questions


How do I track my order?

A transportation connection will be sent to your e-mail once your corner has been dispatched

Who delivers the box?

For local orders, we ship with a messenger serve to ensure immediate and dependable pitch of your boxes. At times we will ship with Australia Postal services depending on your localization .
We do n’t accept PO boxes .
The Goodie Box is not responsible or liable for any delay of rescue of your corner or any damage caused to your box which is beyond The Goodie Box ’ s restraint .
If you ‘re not home at the time of your delivery, a collection batting order will be left so that you can arrange collection/re-delivery .

When will my The Goodie Box arrive?

We send out our nosh boxes once a month. You need to place your order by the 25th of the calendar month anterior, in order to fall into the delivery in the first weeks of the calendar month .
Delivery times after your box has left The Goodie Box are :
Perth Metro & WA regional areas : 1 – 3 business days
other australian Major cities outside of WA : 4 – 10 business days

    Dietary Preference Questions

    Are all the boxes Gluten Free, Dairy Free and Vegan?

    At check, we ask you to tell us your dietary requirements so we can use them to personalize your box. Gluten complimentary, Dairy free, vegan, Gluten & Dairy dislodge, or none, we ‘ve got you covered !
    All boxes are low carbohydrate .

    How do you select Vegan products for the Box?

    We ensure the vegan friendly products in your The Goodie Box are cruelty release and are not made with any animal products. Please note, some vegan products may contain trace amounts of non-vegan ingredients due to shared fabricate processes .

    How do you select Gluten and Dairy Free products for the Box?

    We carefully select every product in the Goodie Box to ensure it is Gluten and Dairy free as required. Our dialog box of health professionals help us review the ingredients of each product to ensure that all products in your The Goodie Box are suitable for your dietary needs .

    Why do you accept products that are manufactured on shared machinery?

    many businesses do not have the luxury of owning vegan only equipment, therefore some vegan products may have been made in facilities that use shared equipment. As such, some vegan products may have possible trace amounts of ingredients such as dairy and eggs. While these companies clean all equipment between uses, for this rationality a vegan product may not be acceptable to individuals with food allergies or stern dietary requirements .
    similarly, gluten exempt products may have been made in share fabricate facilities resulting in possible hound amounts of gluten and other ingredients not listed on the backpack. consequently, The Goodie Box does not make any guarantees that products are not contaminated with non-vegan ingredients or gluten hold ingredients. It is the customers duty to check with the company regarding their manufacture processes for all likely allergen issues ( including such as nuts/soy/coconut etc. ) anterior to consumption .

    What can I expect to find in my box if I have selected a particular dietary preference?

    The Goodie Box is a health food sampling service designed to get you excited about eat arrant and wholesome food. Each calendar month, we will surprise you with 8-10 health food goodies catered to your dietary requirements.

    Please note that monthly customer boxes will differ to account for dietary preferences.

    How do I select my dietary preference?

    Interested in purchasing a Gluten Free, Dairy Free, Vegan Box ? Pick your plan here, select your prefer dietary option anterior to clicking ‘Add to cart ‘ .

    Can I select more than one dietary preference?

    We offer one dietary preference choice and our current options are Gluten Free, Dairy Free and Vegan. Due to the nature of the products we select, you will find that many of our products meet all three of those dietary preferences . 

    source :
    Category : FOODS